Average service price

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$ 4840
Interstate move average
3% less than market avg.
$ 1211
Local move average
48% less than market avg.
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Review summary

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5
4
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1
2.8
14 reviews

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Elizabeth Kaledzi
May 10, 2024
Long-distance move from New City, NY to Felton, DE

Very pleased

I had my things moved from NY to Delaware and the crew were great and polite, they came on time both loading and unloading. From the beginning Deidre and Jessica were both great till the end. Jessica even called to check about the moving . I am pleased with how everything went . I give Reliable a 10

Move size: 3 Bedroom Home Service cost: $4733

Michelle Breaud
Nov 29, 2023
Local move from Totowa, NJ to Little Falls, NJ

Moving experience terrific!

I just had the moving crew do a move in NJ. They were wonderful! Very meticulous with packing, loading and unloading. Very careful with my items. Every member of crew was hard working and very pleasant. Jon-Paul was very responsive with giving quote. He set up everything perfectly. Miguel was a really good leader with his crew’s performance. I HIGHLY recommend this organization.

Move size: 3 Bedroom Home Service cost: $2900

Tammy Z
Feb 13, 2012
Local move within New Jersey

Would NOT Recommend!

I could not recommend reliable van to anyone under any circumstances. I have had reason to use movers 12 times in the last 17 years so I know what should happen and how long it should take to happen. All of my moves have been 850-1100sf apartments/homes. Nothing fancy.

My experience started with a 75-minute phone call with George to get an estimate. At first, I was impressed by the thoroughness of the call. However, in retrospect, it didn’t matter what I said on that call because they were going to overcharge me anyway (I’ll get to that.) I was informed of the many items that reliable refuses to move unless you pay them to put your items in their special (aka expensive) box (lamps, art, TVs, anything glass, etc.) some of this was reasonable but other items (like my cheap lamps) they wouldn’t even move with a signed waiver. I was offered wardrobe boxes during this call as well. I informed George that I did not need any. He said that he’d include them in my estimate but wouldn’t charge me if I didn’t use them. I didn’t use them and I was charged. Anyway, my initial quote was for $1150.

Once the movers arrived they were taking their time doing absolutely every bit of the move. It was painfully slow. My husband and I documented (yes, we took pictures) the three movers taking smoke breaks, leaving our truck open and unattended, leaving our stuff out in various hallways unattended. . . And that was if we could even find them. They disappeared on us 3 different times.

The movers tried to tell us that they couldn’t move some smaller items unless we used their (pricey) boxes (air purifier, fan, etc.) we ended up taking two full car loads to our new home and unloading ourselves because they refused to take so much stuff.

When we left point at the lead mover informed me that they have the right to an hour for lunch. I had previously been told 30 minutes plus travel time but whatever. Over two hours after leaving point they showed up at point b. No explanation was provided as to why they took an hour and 45 minutes for lunch ( travel time.)

Once the move was completed they began putting our bed back together. It took an additional 90 minutes to put our bed back together. I have no idea why it took 3 men with power tools that long to put a bed back together.

All in all the movers were with us for 11 hours minus their 2-hour lunch. There was no reason in the world it should have taken 9 hours for our move. The original estimate (which I was told was “worst case scenario”) was for 6 hours/$1150. They wanted me to pay an additional $400 for their inefficiency.

Of course, they wanted to charge us for all the extra hours. I called and complained after the fact to my move coordinator (barb.) she was kind enough on the phone, apologized and told me she would look into it. However, I never heard from her again.

I was not charged for the extra hours because I called to complain. But, I was charged for wardrobe boxes I never used. Those charges were not reversed.

Again, let me say, I have moved many times. I have it down to a science. I know how to pack so nothing breaks. I know what is easiest for movers . And I like to make the whole process as simple and painless as possible. I have never once complained about movers. As a matter of fact, I usually am the person who calls after the fact to let management know what a great job the movers did. I would strongly discourage anyone from working with reliable for personal moves.

Service cost: $1150

Official company response

We are never pleased to have a customer disappointed in our service. There are two sides to a story so we would like to state ours.

As stated by our customer a thorough conversation occurred regarding the items to be moved. We only perform a “telephone Survey” for moves under 3,000 pounds. Following the call the customer was sent an inventory list of all the items covered on the phone call. The customer signed this document and returned it to us. Based on that inventory we assign the appropriate size vehicle and crew. Upon arrival the customer had more items than on the signed inventory list. We were pleased to accommodate the additional items but it would take more time to complete the move. The crew informed the office of the additional items and time and the office quickly called the customer to inform them of the additional cost. The customer was not happy to hear of any additional charges and rather than point fingers we decided not to charge any additional fees.

The wardrobe boxes not used did result in a refund to the customer.

We use a GPS tracking system on all our vehicles and we did not see a two hour travel time. We did see 45 minutes.

We have been in business for over 80 years. We strive to make every customer happy. We know moving can be stressful and we believe we accommodated this customer toward that end.

Bernard Solomon
Jul 25, 2017
Local move from Scotch Plains, NJ to Rahway, NJ

If you value your things, don't use them!!

NEVER USE THIS COMPANY!! We recently moved from a 1st floor apartment to a 5th floor apartment in an elevator building. The ONLY reason we hired movers was because of a very valuable mirrored entertainment center that had been custom built built and in my family for almost 40 years. Aside from our movers being extremely rude and annoyed that they had to do work to move us. The mirrored piece was broken in 4 places. Their claims office seemed more than willing to pay for the damage, until they received the $1200 quote. They are refusing to fix it! Don't use them if you value your stuff!!

Move size: 1 Bedroom Home Service cost: $1600

Thumbnail photo by Bernard Solomon of Reliable Van & Storage Second thumbnail photo by Bernard Solomon of Reliable Van & Storage
Jason Bertola
May 11, 2021
Long-distance move from Bridgewater, NJ to San Clemente, CA

Horrible!

We used Reliable for a move from NJ to CA that included storage at their facility. Our belongings were received damaged. There was significant water damage (unknow source) and breakage including items crated by them. Despite paying additional money for full replacement value insurance, they have been unwilling to repair or replace everything they damaged. They are also been unwilling to provide a clear explanation of the settlement (despite repeated request). I have relocated 14 times in my lifetime and this has been by far the worst experience.

Move size: 4+ Bedroom Home Service cost: $17583

Thumbnail photo by Jason Bertola of Reliable Van & Storage Second thumbnail photo by Jason Bertola of Reliable Van & Storage
A. Jaarabas
Jan 09, 2013
Long-distance move from New Jersey to New Hampshire

Bad experience.

My experience was not good. The loading crew goofed off a lot and took numerous cigarette breaks. I constantly had to go outside and gently remind them to get to work. Somehow a bunch of boxes got lost in transit and I will never get those things back. After everything was delivered, the movers seemed in a rush to get going because they had a second job to do, so they left before everything was assembled. Screws and other hardware were lost because the first crew didn't pack them right.  A dresser got damaged. I had a very difficult time getting the office staff on the phone. The manager was unavailable, her assistant was hard to reach, the original guy who signed me up left the company. Callbacks frequently came 48 hours after my call, if at all. And every time I brought something up, the company got very defensive rather than proactive about trying to address it. 
 .

Service cost: $8600

Roger
Dec 31, 2015
Local move within New Jersey

Very positive experience.

As with most reviews, people tend to only post reviews after a bad experience. Our experience with Reliable
Movers was totally positive.

We were only moving a few pieces locally (including a baby grand piano), but the work was done efficiently
and professionally. The final cost was under the original estimate.

We were informed about the responsibilities of the company and what was not insured, given excellent
details about every aspect of the move and someone from the company was in contact with us before,
during and after the move.

We would definitely use Reliable Movers for our next move.

Service cost: $485

Paul Affenita
Sep 23, 2017
Long-distance move from New Mexico to Florida

Reliable it is not. NEVER USE!

HORRIBLE!! Never never use them! Missing items. I am missing my Venetian glasses, down comforter, bed skirt, and a shelf for my side board. Also, my statue of St. Michael was broken, and there were missing pins for my DVD and book cases. Also, they didn't even re-assemble my coffeee table. Mind you, I gave each of the movers in Jersey City $50 tips, totally $150, with plenty of Gatorade and water. The movers in Florida received $60 tips, per person, totaling $240, pluse Gatorade and water. What do I get? Missing and broken items. Not only were the hand blown Venetian glasses were very expensive, but those glasses were sentimental to me. I bought them when I was 16 and first went to Italy. I gave them to my parents for their anniversary, and they gave it back to me when they retired and moved to Arizona in 1998. I had that set ever since. Moved four times never had an issue. Use Flat Rate movers, which I have used four times without any incident. I only used this horrendous mover because my new employer paid for it. In retrospect, I would have rather paid out of pocket and pick a more reliable mover.

* I just inputter $2k for the cost but I have no idea since my employer paid.

Move size: 1 Bedroom Home Service cost: $2000

Richard Ba
Dec 23, 2019
Long-distance move from Somers, NY to Wabash, IN

We had a great experience.

We had a great experience with the crew from Reliable as well as Deidre who gave the quote and Tierra who kept us informed along the way. Brent, our driver, and everyone on his team at both ends were terrific. They were on time and worked diligently. Brent had the rig in place the night before at our new home and was out before 6:30am getting started. We didn't just enjoy them as workers but people you'd like to be friends with. Thanks again for the great experience. Richard B.

Move size: 3 Bedroom Home Service cost: $1200

Troy And
Dec 30, 2019
Local move from Rahway, NJ to Matawan, NJ

Great move.

I had a great experience using Reliable Van and Storage. The crew arrived on time and they were very professional, polite, clean and they all got along & worked well together. Although I moved to the third floor in my new place, I only heard positive things out of the crew. Jonathan Monico and Samantha Roman were a pleasure to work with. They were very understanding and cooperative with my uncontrollable situation with all of my closing delays and rescheduling. I would recommend using Reliable Van and Storage for all your moving needs.

Move size: 1 Bedroom Home Service cost: $1422


Last updated on 2024-05-10.

These reviews are the subjective opinions of MoveAdvisor members and not of MoveAdvisor itself.

Company Info

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Reliable Van & Storage has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 550 Division Street, Elizabeth, NJ, 07201, but movers usually cover a much larger area.

Company Notes

With over 85 years of experience under our belt, we understand the importance of providing our customers with excellent service. From accurate estimates and certified packers and drivers to four generations of family ownership, you can rest assured your move will be a Reliable one.

“Reliable doesn’t just happen; it’s earned over and over and over”

Licenses & Certificates for Reliable Van & Storage

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Reliable Van & Storage license numbers for the government record information:

ICC MC number: 15735
(Interstate Commerce Commission Motor Carrier number)

US D.O.T.: 076235
(US Department of Transportation number)

Local State License: 39PC000388

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Reliable Van & Storage cost for local moves?

We have calculated an approximate local moving market average price from 115 reviews of people moving within New Jersey to be $2317.

From 5 local reviews for Reliable Van & Storage, we have calculated an average moving cost of $1211 for local moves.

This could mean that Reliable Van & Storage is cheaper with about 48% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is Reliable Van & Storage cost for interstate moves?

From 13304 reviews of people moving long ditance, we concluded that the market average costs are around $4996 when moving long-distance.

For Reliable Van & Storage, we estimate that their average long-distance moving costs will be around $4840, based on 7 long distance moving reviews.

This could mean that long-distance moving services costs of Reliable Van & Storage for moving between states is cheaper with about 3% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Reliable Van & Storage. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Reliable Van & Storage - a professional company located in 550 Division Street, Elizabeth, NJ, 07201. Discover Elizabeth, New Jersey moving companies.

*MoveAdvisor may not be affiliated with Reliable Van & Storage and the estimates may be provided from other professional movers in our network.

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